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Privacy Policy

Privacy Policy 


Effective Date: 30 May 2025

Lodeside Glamping ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website or book a stay at our glampsite.

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1. Information We Collect

We may collect:

  • Your name, email address, phone number, and booking details.

  • Payment information (processed securely via Stripe).

  • Information submitted through contact forms or email.

  • Technical data such as your IP address, browser type, and device (via cookies).

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2. How We Use Your Data

We use your information to:

  • Process bookings and manage your stay.

  • Communicate with you about your reservation.

  • Improve our website and customer service.

  • Comply with our legal and financial obligations.

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3. Marketing and Communications

We may occasionally send you updates, promotions, or news about Lodeside Glamping — but only if you have opted in to receive these communications.

  • You can opt in by ticking the appropriate box during the booking or enquiry process.

  • You can unsubscribe at any time using the link in our emails or by contacting us at lodesideglamping@gmail.com.

  • We will never share your information with third parties for their marketing purposes.

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4. Booking and Payments

We use Wix as our website and booking platform, and Stripe for secure payment processing.

  • Wix stores your booking and contact information securely.

  • Stripe processes payments and may collect information such as your billing address and partial card details.

We do not store your full card details.
You can read more about:

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5. Sharing Your Data

We may share your data with:

  • Stripe (for payment processing)

  • Wix (as our website and booking platform)

  • Trusted IT or analytics tools (if used)

We do not sell or rent your personal data to any third party.

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6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate information.

  • Request deletion of your data (where applicable).

  • Withdraw consent to marketing communications.

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To make a request, contact us at lodesideglamping@gmail.com

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7. Data Security

We use secure servers and website encryption (SSL) through Wix, and Stripe provides PCI-compliant payment security. We take appropriate steps to protect your data from loss, misuse, or unauthorised access.

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8. Data Retention

We retain booking and transaction records for up to 7 years, as required by tax and legal obligations. Other personal data is held only as long as necessary for the purposes described above.

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9. Contact Details

Lodeside Glamping
Lode Fen, Lode, Cambridge CB25 9HD
Email: lodesideglamping@gmail.com

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